Ordering
Do I need an account to order?
No. You can check out as a guest with just an email address and a delivery address. The email address matters, because your order confirmation and your shipping confirmation with the tracking number are both sent there. If the confirmation does not arrive within a few minutes, check your spam folder before writing to us.
Can I change or cancel my order after placing it?
Write to info@sashmina.com as soon as possible with your order number. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day usually enter processing the same day. Once a parcel has been handed to the carrier, changes and cancellations are no longer reliably possible; in that case you can use the 30-day return policy after delivery.
Shipping
What does shipping cost?
Nothing. Shipping is free of charge within the United States: USD 0.00, with no minimum order value and no surcharges or handling fees. Every parcel ships with tracking.
Where do you deliver?
We deliver within the United States. The delivery countries available at checkout are the ones we ship to.
How long does delivery take, and is there a cut-off time?
Your order is processed and handed to the carrier within 1-2 business days, and delivery then takes another 5-8 business days, so the usual total is 6 to 10 business days from order to doorstep. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day enter processing the same business day; orders placed after that, or on a Saturday, Sunday or US public holiday, enter processing on the next business day. Business days are Monday to Friday, excluding US public holidays.
How do I track my parcel?
Two ways. As soon as your order is dispatched you receive a shipping confirmation by email containing your tracking number and a link to the carrier's tracking page. You can also use our Track Your Order page at any time: enter your order number with the email address or phone number from the order, or enter the tracking number directly.
Returns and refunds
How long do I have to return something, and in what condition?
30 days, counted from the day your delivery arrives. Register the return by email to info@sashmina.com with your order number before sending anything back, so we can confirm the return address for your parcel. Send items back unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying something on to check the fit is of course fine and does not affect your return.
Who pays for the return?
If you are returning because you changed your mind, you pay the return shipping, and the amount depends on the carrier you choose. If the item is defective or we sent the wrong thing, we pay. We never charge a restocking fee.
Can I exchange instead of returning?
Yes, and it is free. You can exchange for a different size or colour within the 30-day window. Email us with your order number and the size or colour you would like instead. We reserve the replacement and send it out as soon as the exchange is registered, so you do not wait for your return to reach us, and we cover both the return shipping and the delivery of the replacement. If the size or colour you want is no longer available, we say so and refund you instead.
When do I get my money back?
Within 5 business days of receiving and checking your return. The refund goes back to the original payment method. Depending on your bank or payment provider it can take a few more days to appear on your statement.
Product and sizes
What sizes do you carry?
The range uses letter sizing: XS, S, M, L, XL, 2XL, 3XL, 4XL and 5XL, depending on the style. The available sizes for each item are listed on its product page, and only the sizes shown there exist.
How do I choose the right size?
Each product page lists the sizes that exist for that item, written the same way across the shop: XS, S, M, L, XL, 2XL, 3XL, 4XL and 5XL. The description covers the cut, the neckline, the closure, the sleeve, the visible length and the colours that exist as options. If you are between sizes or unsure, write to info@sashmina.com and we will help you choose, and the free exchange means a wrong size is not an expensive mistake.
Are the colours shown accurate?
The colour names on a product page match the colours you can actually order, and selecting a colour switches the main image to that colour. When a weave or surface is visible on the item, such as a rib knit, a cable knit, tulle or a satin-look finish, the description reflects what you can see.
Payment
Which payment methods do you accept?
Nine methods are enabled: American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Union Pay and Visa. The icons shown in the footer, in the cart and again at checkout are generated from the store's live payment settings, so they are the authoritative list. Digital wallets such as Apple Pay, Google Pay and Shop Pay only appear if your device and browser support them, which is why the selection on a phone can differ from the one on a laptop. There is more detail on our Payment Policy page.
When am I charged, and in which currency?
Your payment method is charged when you place the order, not when the parcel ships, and everything on this site is priced and charged in US dollars (USD). If we cannot fulfil an order, we refund the full amount to the original payment method.
Contact
How do I reach you, and how fast do you answer?
By email at info@sashmina.com, or through the form on our Contact page, which reaches the same inbox. Our support is staffed Monday to Friday, 9:00 AM to 4:00 PM EST/EDT (Eastern Time). Messages that arrive at the weekend or on a US public holiday are answered on the next business day.
Contact
Sashmina
Mumora Media LLC
Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
E-Mail: info@sashmina.com
Support by email: Monday to Friday, 9:00 AM to 4:00 PM EST/EDT (Eastern Time)